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Bring the voucher to car agent desk at your pick up location and enjoy your travel.

Top questions and answers

1How do I change or cancel my booking?

Yes, you can easily change your booking details. You just need to file an amendment request on our online portal. Please note that amendments can take up to 48 hours to be processed, depending on the nature of the amendment. In some cases we might need to get in touch with you regarding your request, so please indicate a valid email address or phone number in the form.

Depending on the nature of the changes you want to make, additional cost might occur, for example in cases where the date needs to be changed and we cannot offer the same price as originally quoted. For further information, you can also contact us via phone.

2How much do you charge for excess?

The excess amount or ‘deposit’ depends on the car rental agent and the rented vehicle and will be released within 10-28 days after the rental, if there has been no damage to the vehicle. We also offer excess reimbursement insurance in association with Allianz Insurance which will allow you to claim for reimbursement in the event that you’ve been charged for collision damage.

3Can I book without a credit card?

Yes. You can make a booking without a credit card. Note that, even if you choose to pay by debit card, you will have to provide a valid credit card in the driver's name at the time of pick-up since the rental agent requires a credit card for the take the rental deposit. Credit cards accepted for pick-up are MasterCard, Visa, and in some cases also American Express.

4What additional charges could apply?
Please note that each car rental agent has its own policy on additional charges which will be clearly stated in the Rental Conditions at the time of booking. Generally, additional charges may be applied for:
  • Out-of-hours pick-up/drop-off,
  • Border crossing
  • One-way rentals
  • Young drivers or senior drivers
  • Winter tyres
Any additional charges will need to be paid directly at the rental desk in the local currency.
5How much will I need to pay for fuel?

The fuel policy is determined by the car rental agent and in most cases also dependent on the rental duration. There are different types of fuel policies and we will clearly state which one applies at the time of booking. The most common fuel policies are:

Pick up full, return empty – This fuel policy type is applicable to rentals of a minimum of 4 days. Your vehicle will be supplied with a full tank of fuel and can be returned empty. On pick-up, the rental agent will charge you for a full tank of fuel. The price per litre charged by the rental agent may be higher than the price at the local service station. Fuel charges are payable at the rental counter. There is no refund for unused fuel.

Pick up full, return full – This fuel policy type is applicable to rentals of 1 to 3 days. Your vehicle will be supplied with a full tank of fuel. To avoid incurring fuel charges you will need to return it full. You may be required to leave a fuel deposit reserved on your credit card that will be released when you return the car full. Missing fuel will be charged on your return. Please note that the price per litre charged by the rental agent may be significantly higher than the price at the local service station. Fuel charges are payable at the rental desk unless otherwise stated.

We recommend checking the policy details during the booking process under Rental Conditions to avoid unexpected charges.

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